HS
Henry S
1 reviews | Active since Dec 2022
19 Dec 2022, 17:37
DSV Sucks
These guys have got a captive market and they're messing it up. They do most of the banks credit card deliveries. Hopefully the banks start punishing them for poor service. I have been waiting for 5 days to have my card delivered. They don't do deliveries on public holidays or weekends it appears. Don't answer their phones. I phoned the Durban branch 7 times, no answer. Phoned the Johannesburg branch and waited for 15 minutes to speak to somone. Terrible waiting music that has got this funny sound in the middle of it, like a radio out of tune. Something basic to fix. The gentleman i spoke to couldn't even give me a complaint email address, suggested Hello Peter.
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Replies (1)DSV Road's replyOfficial
20 Dec 2022, 10:16Good day Hery, We sincerely apologize for the level of service that you have received and for the inconvenience caused. We have sent your complaint to the relevant team for investigation.
They will be contacting you shortly to resolve your delivery query or attend to your query requirements. Kind Regards, DSV Management
They will be contacting you shortly to resolve your delivery query or attend to your query requirements. Kind Regards, DSV Management
DSV Road's reply20 Dec 2022, 10:16
Official
Good day Hery, We sincerely apologize for the level of service that you have received and for the inconvenience caused. We have sent your complaint to the relevant team for investigation.
They will be contacting you shortly to resolve your delivery query or attend to your query requirements. Kind Regards, DSV Management
They will be contacting you shortly to resolve your delivery query or attend to your query requirements. Kind Regards, DSV Management
