DSV *****ing peoples money

So I ordered from Forever New on the 24th of April. I received a text on the 9th of May saying that they had collected the package and was at the hub. After numerous calls to Forever New on their so called customer service number as well as many many emails I got a response saying the parcel was with DSV and they were doing all they could to get the back log sorted out. So I then decided to get hold of DSV themselves. All they could say was sorry and that they were not sure when delivery could and would take place. I then have followed up with Forever New as to what is going on. They then said they had escalated the issue. They then copied and pasted the same response for a week. This is theft! If you cannot give me an indication of when the delivery would take place or that you have infact got the parcel then you have basically ****** my money and I am due for a refund. I ordered Winter clothes which cost a lot. Also Takealot and Superbalist have delivered things in two days. They have also collected items that are being returned and there have been no issues. This is really disappointing! I understand COVID is causing issues but seriously this is now almost a month that I have ordered things. Shocking and distasteful to say the least. Again this is theft!