AM
Andri M

1 reviews | Active since Aug 2019

21 Aug 2019, 09:01

DSV Shocking Telephone Service

Probably one of the worst experiences I've had with any company, to get hold of someone to track and trace your customers parcel is like trying to find Bigfoot. We send on average 300 parcels per month with them but this is the end... No-one answers the phone at Centurion, after trying for two days a person answered the phone, she said she'll put me through to customer service... after 20 minutes I'm still listening to horrible music over the phone and still no customer service anywhere on the horizon. I have the recorded calls of me listening yesterday to 30 minutes of their voice promising assistance over the phone, today I'm heading for another 30 minutes it seems...Companies that provides a level of such horrid service really deserves to go belly up, SORRY!!...And still holding, going for world record of patience testing.

0
Replies (1)
DSV Road
DSV Road's reply21 Aug 2019, 12:35
Official
Good day Andri,

We apologise for the experience you've had with DSV. We have escalated this matter to the relevant department, they will be in contact with you as soon as possible. please check your emails for further correspondence. 
Kind Regards,
DSV Management