1 reviews | Active since Jan 2020
DSV Service non existent!
Absolutely disgusting service by your company! I sent a parcel on the 22 December 2019 it arrived at Johannesburg on the 24 December 2019! It was lying in the depot from then till the 9th of January 2020 when it was sent out for delivery! This only happened after I had to make several phone calls to get them to deliver. On the 9th it is booked back into the depot and I get a email on the 10th that the driver failed to get the address! This is utter bull twang as I went into Google maps and within seconds had the directions to the delivery address! The clients number is also correct and I have confirmed with him that he was available and had his phone with him the whole of yesterday! This still doesn't explain why the parcel was stuck in the depot from the 24th till the 9th! Yes understandably there were some public holidays but from the 2nd to the 9th nothing happened with the parcel! This is totally unacceptable
Thank you for bringing your experience to our attention. We sincerely apologise for the level of service that you have received with DSV. This has been escalated to the relevant team to resolve as soon as possible.
Kind Regards,
DSV Management
Thank you for bringing your experience to our attention. We sincerely apologise for the level of service that you have received with DSV. This has been escalated to the relevant team to resolve as soon as possible.
Kind Regards,
DSV Management
Evwrytime I ask the above question the reply is evasive! The only logical explanation is that someone is not doing their job!
Your response regarding this above issue will be apreciated!
Evwrytime I ask the above question the reply is evasive! The only logical explanation is that someone is not doing their job!
Your response regarding this above issue will be apreciated!