DSV service is pathetic

You call me to arrange the date and time of my bank card delivery thrn on the day of the delivery the driver calls to tell me he is at my place of delivery 9am in the morning when the time arrange was between 2pm and 5pm, completely pit of the time frame amd he tells me he is on his way somewhere else thats why he came now and he xant come back. What is the point of phoning your clients to arrange delivery when it cant even be donw then? He tells me he will come monday morning, i called him and he says no je cant come so i phone DSV myself and to be dealt by a none interested agent who made it sound like she was doing me a favour by answwring the call, completely unhelpful and unfriendly telling me i will be called. So this is how u deal with your clients, drivers whi make up there own schedules and agents uninterested in there jobs while my bamk card is god knows where in whos hands.