SB
Siya B
1 reviews | Active since Nov 2022
16 Feb 2023, 09:29
DSV Service
Waited for feedback on a parcel that went missing on the 23rd of January. At first we were told that it was damaged. We requested pictures of the damaged parcels. A week went past, and we didn't receive anything. Then on the 3rd of Feb, we were told that it was lost and we should wait for a lost letter so we can claim. We only received the letter yesterday afternoon. When I opened the letter, i saw that it was written on the 1st! DSV is full of nonsense. They lie, they ***** and destroy our parcels. Then they take their sweet time sorting out our queries. The depot workers, drivers and reps are useless.
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Replies (2)
DSV Road's replyOfficial
16 Feb 2023, 09:45 Good day Mpume,
We sincerely apologize for the level of service that you have received and for the inconvenience caused.
We have sent your complaint to the relevant team for investigation.
They will be contacting you shortly to resolve your delivery query or attend to your query requirements.
Kind Regards,
DSV Management
We sincerely apologize for the level of service that you have received and for the inconvenience caused.
We have sent your complaint to the relevant team for investigation.
They will be contacting you shortly to resolve your delivery query or attend to your query requirements.
Kind Regards,
DSV Management
Best regards,
DSV Road's reply16 Feb 2023, 09:45
Official
Good day Mpume,
We sincerely apologize for the level of service that you have received and for the inconvenience caused.
We have sent your complaint to the relevant team for investigation.
They will be contacting you shortly to resolve your delivery query or attend to your query requirements.
Kind Regards,
DSV Management
We sincerely apologize for the level of service that you have received and for the inconvenience caused.
We have sent your complaint to the relevant team for investigation.
They will be contacting you shortly to resolve your delivery query or attend to your query requirements.
Kind Regards,
DSV Management
Best regards,
SB
Siya B's updateReviewer Update
16 Feb 2023, 09:52Don't even bother sending those "we apologize for any inconvenience caused.." emails. My inbox is full of them. You guys are really useless. I don't know how you get customers.
SB
Siya B's update16 Feb 2023, 09:52
Reviewer Update
Don't even bother sending those "we apologize for any inconvenience caused.." emails. My inbox is full of them. You guys are really useless. I don't know how you get customers.