DSV - Ruining my Business Reputation

*********** would actually be a compliment for this lot. I have an account with DSV which I use for importing my business stock from the UK. The staff change over is so high that no one seems to even know who my account manager is anymore as so many have left. It took 3 days just to get a quote (after countless phonecalls and emails from me) on what I made very clear was an urgent shipment with airfreight. Finally got my quote, accepted it and instructed for collection immediately the following day (Friday). I was told by Claude that this would be done but it never was. Stock was finally collected the following Tuesday. Once again, I made it clear how urgent this was as our biggest client needed their stock. Stock was collected on 09th Nov and I was told this would only arrive on 16th Nov which was yet another huge delay. On 11th Nov I was sent the clearing instruction by Claude and specifically instructed to input 3 pieces of information which I did and returned. On 15th Nov I received an email requesting the tariff codes which they already have. On 16th Nov I received an email from Claude to say my shipment had been stopped by customs but no explanation was given. I chased this up twice for feedback from Claude but received no reply. On 17th Nov I phoned and spoke to a senior customs broker, Vivian Naidoo (who was very good) and explained that the reason for the so called "stop" (which was actually a query) was that there were blank sections of the clearing instruction which should have been completed - yet another error by DSV causing even further delays. I filled in these sections with guidance from Vivian Naidoo and returned it immediately. He straight away confirmed. I have spoken to Marcus (Claude's manager) numerous times and he promised me calls back and that he would assign my shipment to someone other than Claude - none of these have happened. Yesterday at 1pm I finally received an email from Claude to say the documents were cleared but surprise surprise they did not have my stock in hand. It was still in Paris!! Seriously?? It was already 2 days after the confirmed landing date and no one felt the need to inform us that the stock was not even in SA?? My client has been more than patient, as have I, but now we have run out of time and YET AGAIN my stock will not be delivered today for some or other excuse that is constantly changing. This has caused terrible reputational damage to my company name and has caused us a loss to try and retain our largest client. If you value your business and reputation, DO NOT USE DSV!