DSV Rude and Bad service

This is a complaint regarding DSV Couriers.

A person from DSV, Cape Town called me 20/09 to arrange deliver for 21/09. We arranged to change delivery address to my business address as they insisted to deliver to me in person. I clearly told her I will be available from 9 am. This person was abrupt, insisted and blasted ahead that delivery will be between 8 and 10am.

At 7am on 21/09 the courier driver called me to insist that he is on the way to my office and if I cannot meet him in 10 minutes, he will be unable to deliver.

Later the day the same person from DSV called to reschedule. Again extremely abrupt, possibly rude attitude. I told her to because of DSV attitude I no longer wanted to proceed with the transaction and instructed her to return parcel to MTN.

On 22/09 she called again to schedule a delivery for Saturday 26/09. I accepted and agreed to drive to my office and be available from 8 to 11 am.

I was at office 8am, and till today, Tuesday 26 /09, DSV has not arrived or called to offer an apology or arrange alternative.