MdPO
Magda du Preez Oosthuizen
1 reviews | Active since Sept 2020
10 Mar 2021, 10:12
DSV ROAD - WORST COURIER SERVICE EVER!
Monday they delivered half my stock at wrong company. Dont even realize it. Rep fetched my stock and delivered to me. Tuesday luckily I received the rest of stock. Tuesday they needed to deliver another order from different company. No luck in getting my order. Phone on Wednesday morning to find out my stock was misplaced again and they are looking for the stock. Now I have to travel twice to same customer to delivered costing me money and unhappy customer. Previous time they also misplaced my stock and took them n week to deliver. If you looking for a courier company - spare yourself time and money - STAY AWAY FROM DSV
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Replies (2)
DSV Road's replyOfficial
10 Mar 2021, 10:22Good day Magda du Preez Oosthuizen,
We apologize for the level of service you have experienced. Kindly note that your review has been escalated to the relevant department and a team member will be in touch to resolve the matter as soon as possible.
Kind Regards,
DSV Management
We apologize for the level of service you have experienced. Kindly note that your review has been escalated to the relevant department and a team member will be in touch to resolve the matter as soon as possible.
Kind Regards,
DSV Management
DSV Road's reply10 Mar 2021, 10:22
Official
Good day Magda du Preez Oosthuizen,
We apologize for the level of service you have experienced. Kindly note that your review has been escalated to the relevant department and a team member will be in touch to resolve the matter as soon as possible.
Kind Regards,
DSV Management
We apologize for the level of service you have experienced. Kindly note that your review has been escalated to the relevant department and a team member will be in touch to resolve the matter as soon as possible.
Kind Regards,
DSV Management
MdPO
Magda du Preez Oosthuizen's updateReviewer Update
10 Mar 2021, 12:13Thanks for the speedy assistance and solving my issues/problems. I received my stock before escalated time and very impressed that problem is sorted. Hope and pray that deliveries will be done without anymore complications/issues.
MdPO
Magda du Preez Oosthuizen's update10 Mar 2021, 12:13
Reviewer Update
Thanks for the speedy assistance and solving my issues/problems. I received my stock before escalated time and very impressed that problem is sorted. Hope and pray that deliveries will be done without anymore complications/issues.