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Bevan D

1 reviews | Active since Dec 2024

04 Jan 2025, 15:08

DSV Road non delivery

I would like to continue my negative experience with DSV Road. I did have a reaction from DSV after I had posted my previous review. I told the lady that phoned me that when I ran an online business when i lived in Cape Town that the longest any customer I had had to wait for a delivery was 3 days if they lived outside the main town centres, eg. If in Richmond 3780 would take up to 3 working days,, otherwise they experienced overnight delivery. The lady I spoke to then said she would make a phone call to follow up on my non delivery and said she would phone me ack in an hour. Unfortunately she did not say what day that hour later would be as I am still waiting for that phone call. All I can repeat saying to anyone who will listen, "DON'T EVERE USE DSV FOR ANY DELIVERY BECAUSE THE CLIENT WILL BE EVER SO LUCKY IF THEY RECEIVE THE PARCEL'. So at this point in time it seems that I will be exceedingly lucky if I get my credit card delivered on 8 January. My new credit card was handed to DSV for delivery by 19 December 2024.

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Replies (2)
DSV Road
DSV Road's reply06 Jan 2025, 10:27
Official
 
Good day  
 
We sincerely apologize for the level of service that you have received and for the inconvenience caused. 
We have sent your complaint to the relevant team for investigation. 
 
They will be contacting you shortly to resolve your delivery query or attend to your query requirements. 
 
Kind Regards, 
DSV Management 
BD
Bevan D's update06 Jan 2025, 21:59
Reviewer Update
Since writing reviews on Hellopster I have had 2 responses from DSV operators both of them apologising for DSV's bad performance and both oof them saying that they were going to follow up and contact me back as soon as they had an answer for me within the next hour of phoning me. Unfortunately they did not specify which day they were going to phone me back as I am still waiting for their return phone calls. It seems that it does not matter them that I told them that I used to run an online business in Cape Town where the courier company I used would do an overnight delivery to any major city in South Africa and that a country town such as Richmond 3780 would take 2 to 3 days to deliver and NO)T once did I have any complaints about non delivery. I think by this time DSV should be looking at the "wonderful service" they dont supply and have a total reorganisation of their delivery system. I will probably have a near heart attack when and if my new credit card arrives.