RJ
RENCHA J
1 reviews | Active since Nov 2013
09 May 2024, 12:21
DSV ROAD NON DELIVERY
I have been waiting for delivery from MTN through this company without success since 7 May 2024. Each time it gets cancelled due to "delivery failure" which is not my fault as not one driver phoned to confirm any date, time or address with me. Why does MTN use this company if this is how they care for MTN's customers?
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Replies (2)
DSV Road's replyOfficial
09 May 2024, 13:03Good day We sincerely apologize for the level of service that you have received and for the inconvenience caused. We have sent your complaint to the relevant team for investigation. They will be contacting you shortly to resolve your delivery query or attend to your query requirements. Kind Regards, DSV Management
DSV Road's reply09 May 2024, 13:03
Official
Good day We sincerely apologize for the level of service that you have received and for the inconvenience caused. We have sent your complaint to the relevant team for investigation. They will be contacting you shortly to resolve your delivery query or attend to your query requirements. Kind Regards, DSV Management
RJ
RENCHA J's updateReviewer Update
09 May 2024, 15:16Received my parcel 14:09. Thank you Ntombi for phoning on behalf of DSV. The query has been resolved.
RJ
RENCHA J's update09 May 2024, 15:16
Reviewer Update
Received my parcel 14:09. Thank you Ntombi for phoning on behalf of DSV. The query has been resolved.