AK
Augustine K

1 reviews | Active since Mar 2021

24 Jan 2024, 15:05

DSV Road logistics. Forever fully booked.

If you need packages delivered to you in the less known parts of the country this is not the service provider to them. If I had a choice to choose my own courier service I would never ever use them, but unfortunately they are being used by mtn. They are forever fully booked and when you do get a date your parcel doesn't arrive you'll just waste your day waiting for it. And when they fail to deliver your package they believe a sorry and a rescheduling is good enough. That time I'm 300km away from the delivery address and the delivery requires a biometric verification.

Also they have a tendency of calling after hours. And when you ask for something they tell you they are knocking off now.

In summary : good customer service agents. Horrible delivery of packages

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Replies (1)
DSV Road
DSV Road's reply24 Jan 2024, 15:41
Official
 Good day   We sincerely apologize for the level of service that you have received and for the inconvenience caused. We have sent your complaint to the relevant team for investigation.  They will be contacting you shortly to resolve your delivery query or attend to your query requirements.  Kind Regards, DSV Management