DSV Road is a useless company
My Discovery Card was supposed to be delivered 4 days ago. It wasn't, with no calls or explanations.
It was then supposed to be delivered today between 8 and 10. I called at 9 to find out what was happening. I was put through to the delivery team where I was put on hold for about 15 min. I called the call centre again and was put through to the delivery team who AGAIN put me on hold for about 15 min, only to tell me they don't know where the driver is or what is happening. I really hope Discovery starts using a different company to deliver bank cards because DSV is simply useless.
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DSV Road's replyOfficial
18 Apr 2023, 11:37Good day Gareth, We sincerely apologize for the level of service that you have received and for the inconvenience caused. We have sent your complaint to the relevant team for investigation. They will be contacting you shortly to resolve your delivery query or attend to your query requirements. Kind Regards, DSV Management
DSV Road's reply18 Apr 2023, 11:37
Official
Good day Gareth, We sincerely apologize for the level of service that you have received and for the inconvenience caused. We have sent your complaint to the relevant team for investigation. They will be contacting you shortly to resolve your delivery query or attend to your query requirements. Kind Regards, DSV Management