Dsv road is a shot company

I app**** for a mtn package online.i called dsv to make "appointment"for delivery which was meant to be done on Friday last week.i didn't receive anything from them.today is Monday and they said they do not know why the delivery failed and they will make sure the delivery is done on Wednesday.(Apparently these assholes at dsv road on service my area Wednesdays and fridays.i have been waiting for more than a week now for my parcel.i even told the lady from mtn that I will pick up the stock from a store and she said it has to be done via dsv,I didn't want to deal with dsv because they are a useless company.i am absolutely ****ed off