DSV Road and MTN

Delivery was initially scheduled for Wednesday, 6 August 2025. I left a note indicating my working hours so the delivery could be arranged accordingly. The driver called around 09:00 while I was at work and not available at home. I requested delivery at around 16:30, as I finish work at 16:00, but the driver said that wouldn't be possible and advised me to contact the office.

I then made alternative arrangements for the delivery to be made to my office, and it was rescheduled for Friday, 8 August 2025. Now, I’ve been told the delivery window is between 07:30 and 17:00—even though I clearly stated that I leave the office at 16:00. How is it that on Wednesday, a delivery at 16:30 was not feasible, yet now they claim deliveries go until 17:00? It simply doesn’t make sense.

This entire experience has been extremely frustrating. I’m not sure whether to hold MTN accountable for using this *********** delivery service, or to blame the delivery company itself. To make matters worse, I tried calling to track the driver and was told they can’t locate them. How is that even possible? This level of service is completely unacceptable.