DSV Road..........

I am not even sure who is to blame for the poor service here, FNB Business or DSV Road??? I app**** for a new card for my business account, but the wrong card was issued by the bank once I finally received it. Then had to apply for a new card again. DSV sends SMS to advise they will be delivering the card to my residence in the next 3-5 working days. This was received on Friday 11th, with no time of delivery indicated. All of a sudden yesterday, 1x working day after your SMS I receive a call that your driver is at my gate, again I was not advised or asked whether someone will be home to receive the card between certain time brackets. I am not there as I did not expect delivery. I asked the driver if he is willing to drop it off 3km further from where I was based yesterday and he said no because it is not his area. He advises me that DSV will call me to reschedule. I get the call today saying they can deliver any day this week but ONLY between 12h00 and 14h00??? So my only option is now for DSV to deliver the card to my nearest FNB branch of choice which I indicated on the recorded phone call. If I knew beforehand that you are so poor with communication and in no way flexible to assist your clients I would never have asked for the card to be delivered. Other FNB cards get delivered by CCD Couriers, they are courteous, communicate, offer solutions, have longer available delivery times etc. When your DSV phone operator starts taking great pride in his voice by NOT even trying to assist, it says plenty about your establishment. To top it all, when I asked your operator when the delivery to the bank may occur, he replies that it will be anything up to three days? So, you can deliver to my house any day of the week, but, to FNB branches three days later? This is terrible service.