DSV Refused to deliver my phone as i had both ORIGINAL & COPY OF ,Y DOCUMENTS

DSV Driver Siphiwe Khumalo came with my MTN order . I was toold to have original and photocopy of my documents which i hade. The old passport that is on the passport does not have a bar code . The new passport does have a bar code. The driver told me that he cannot deliver the phone as it does not have a bar code. I told him that these are old passports which is why i have both new and old in hand. I have been a loyal member with mtn since 2010 and all my contracts are on this old passport . I did not understand why this was done as his instruction is to get the phones delivered to me with me having original and photocopy documents. This is absurd , its not like DSV is doing me a favor as im the owner of those contracts and i am responsible for paying those contracts. I am so ****ed off right now by this type of service