LBVA
Linda Basson Van Antwerpen
1 reviews | Active since May 2020
05 Sept 2023, 15:20
DSV Port Elizabeth useless service
Province: Eastern Cape Comments: Good day had an appointment at 10:15 on the 01/09/2023 for the delivery of my mtn contract. End of day no delivery on 01/09/2023. Phoned call centre since 14:30, 16:00 & 17:15. Every time I was told that they are unable to reach the driver, his phone is on voicemail. At 16:00 they told me that they will contact the Port Elizabeth branch to track the driver and get back to me. 17:15 I called yet again and was told the are unable to track the driver because the Port Elizabeth branch is closed until Monday. Monday arranged another delivery for Tuesday, Tuesday phoned to confirm delivery time just to be informed package was send back to mtn. Very unhappy with the poor service from your courier company
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Replies (2)
DSV Road's replyOfficial
05 Sept 2023, 15:34 Good day Linda Basson Van Antwerpen We sincerely apologize for the level of service that you have received and for the inconvenience caused. We have sent your complaint to the relevant team for investigation. They will be contacting you shortly to resolve your delivery query or attend to your query requirements. Kind Regards, DSV Management
DSV Road's reply05 Sept 2023, 15:34
Official
Good day Linda Basson Van Antwerpen We sincerely apologize for the level of service that you have received and for the inconvenience caused. We have sent your complaint to the relevant team for investigation. They will be contacting you shortly to resolve your delivery query or attend to your query requirements. Kind Regards, DSV Management
LBVA
Linda Basson Van Antwerpen's updateReviewer Update
07 Sept 2023, 09:34Good day had an appointment at 10:15 on the 01/09/2023 for the delivery of my mtn contract. End of day no delivery on 01/09/2023. Phoned call centre since 14:30, 16:00 & 17:15. Every time I was told that they are unable to reach the driver, his phone is on voicemail. At 16:00 they told me that they will contact the Port Elizabeth branch to track the driver and get back to me. 17:15 I called yet again and was told the are unable to track the driver because the Port Elizabeth branch is closed until Monday. I phone on Monday and delivery was scheduled for 05-09-2023. I phoned in on 05-09-2023 to confirm delivery just to be informed that the phone was send back to mtn. Very unhappy with the poor service from your courier company. Attend to this matter urgently. So now I have to go through the whole upgrade yet again. I have been struggling since Feb 2023 to upgrade this contract. I need urgent attention, or I will be going to all the social media platforms again. My second contract are due for upgrade on the 27-09-2023 and I am really not looking forward to that due to the poor service that I have been receiving.
Since Tuesday no responds. Very poor service
Since Tuesday no responds. Very poor service
LBVA
Linda Basson Van Antwerpen's update07 Sept 2023, 09:34
Reviewer Update
Good day had an appointment at 10:15 on the 01/09/2023 for the delivery of my mtn contract. End of day no delivery on 01/09/2023. Phoned call centre since 14:30, 16:00 & 17:15. Every time I was told that they are unable to reach the driver, his phone is on voicemail. At 16:00 they told me that they will contact the Port Elizabeth branch to track the driver and get back to me. 17:15 I called yet again and was told the are unable to track the driver because the Port Elizabeth branch is closed until Monday. I phone on Monday and delivery was scheduled for 05-09-2023. I phoned in on 05-09-2023 to confirm delivery just to be informed that the phone was send back to mtn. Very unhappy with the poor service from your courier company. Attend to this matter urgently. So now I have to go through the whole upgrade yet again. I have been struggling since Feb 2023 to upgrade this contract. I need urgent attention, or I will be going to all the social media platforms again. My second contract are due for upgrade on the 27-09-2023 and I am really not looking forward to that due to the poor service that I have been receiving.
Since Tuesday no responds. Very poor service
Since Tuesday no responds. Very poor service