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Anthea S

1 reviews | Active since Feb 2025

11 Feb 2025, 18:04

DSV Poor service delivery

DSV Made arrangements to deliver my package on the 6 of Feb 2025,delivery was suppose to happen between 2pm and 4pm at my workplace,driver contacted me 15:50 saying he won't be able to make it in time so he will arrange with their office to deliver the following day. The following day which was now the Friday I contacted him he informed me that he couldn't get the package as he was not on delivery in my area, long story short I contacted DSV who gave me plenty excuses l, they then made arrangements to have it delivered today 11 Feb 25 between 2pm and 4pm and promised that I will get it today. Guess what nobody contacted me today delivery was not made... Very poor service from DSV the package was my husband's birthday present which was on Sunday 09 Feb 25 I'm disappointed with their service very unprofessional.

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Replies (2)
DSV Road
DSV Road's reply12 Feb 2025, 09:24
Official
 
Good day  
 
We sincerely apologize for the level of service that you have received and for the inconvenience caused. 
We have sent your complaint to the relevant team for investigation. 
 
They will be contacting you shortly to resolve your delivery query or attend to your query requirements. 
 
Kind Regards, 
DSV Management 
AS
Anthea S's update15 Feb 2025, 11:21
Reviewer Update
Well someone did contact me and made arrangements again for delivery on the 13th, she advised me to contact her if I had not received my parcel by 15:30,guess what my parcel did not arrive I made contact with her and she told me the driver did not take my parcel for delivery, it seems like DSV makes it their customers problem and don't ownup to their mistakes, Friday morning I called her again like she requested she was going to call me beack yet still no call received, I spoke to Ntombi *** I had high hopes that she would be able to assist me yet she also failed.