lM
lesego M
1 reviews | Active since Jul 2016
24 Apr 2025, 13:35
DSV POOR SERVICE
Dsv cancelled my delivery without prior notification. After cancelling business meetings with key stakeholders, confirming delivery date and time twice and receiving confirmation via sms they decided to not honour their own commitment. No professionalism from their agent Valencia mdletshe and manager Deon from their Durban branch. DSV is a very stakeholder to Discovery and will negatively impact customer experience.
Can Discovery look for another courier partner and terminate / discontinue DSV related services. As I do this write up I've been on hold for 45 minutes and counting.
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DSV Road's replyOfficial
24 Apr 2025, 15:13 Good day , We sincerely apologize for the level of service that you have received and for the inconvenience caused. We have sent your complaint to the relevant team for investigation. They will be contacting you shortly to resolve your delivery query or attend to your query requirements. Kind Regards, DSV Management
DSV Road's reply24 Apr 2025, 15:13
Official
Good day , We sincerely apologize for the level of service that you have received and for the inconvenience caused. We have sent your complaint to the relevant team for investigation. They will be contacting you shortly to resolve your delivery query or attend to your query requirements. Kind Regards, DSV Management