1 reviews | Active since Jul 2018
DSV Poor Service
DSV did not deliver my parcel from MTN (ref. No. ********** 5* ********** ) as the appointment was made for Tuesday, 17 July 2018 between 13.00 and 15.00. When I phoned the courier company after 16.00 to trace my parcel, they tried to get hold of the driver. I was put on hold for over half an hour of which the driver did not even answer his phone. This is totally unacceptable as I am on leave and had made other appointments. Now I have to cancel all my appointments and wait another day (or who knows how long) for my parcel to be delivered. I don't even know if they will deliver today as they have not rescheduled the appointment with me. My MTN new contract was already debited from my account and I still haven't got my new handsets. So how do you pay for service that hasn't even been rendered???? This is totally unacceptable service!!!!
Good day Erika,
We sincerely apologise for level of service that you have received and for the inconvenience caused. We also apologise for the late response, we were having issues accessing Hellopeter.
We have escalated this to the relevant department, they will be in contact with you as soon as possible to resolve this.
Thank you very much.
Kind Regards,
DSV Management
Good day Erika,
We sincerely apologise for level of service that you have received and for the inconvenience caused. We also apologise for the late response, we were having issues accessing Hellopeter.
We have escalated this to the relevant department, they will be in contact with you as soon as possible to resolve this.
Thank you very much.
Kind Regards,
DSV Management
Good day Erika,
We have been advised by the relevant department that this has been resolved.
Kind regards,
DSV Management
Good day Erika,
We have been advised by the relevant department that this has been resolved.
Kind regards,
DSV Management