cL
charles L
1 reviews | Active since Dec 2010
12 Aug 2020, 16:41
DSV - Poor Poor service...dying a slow death
Just received call from your cape town depo. Stating 6 days after i posted my package that apparently you dont deliver to Postnet Suites. Nowhere on the packaging or on the brochure this is stated.??? Now i'm trying to phone back as the consultant's phoneline was bad and could not hear me?? been holding now for 10min already???? I NEED THESE DOCUMENTS RETURNED ASAP!!!!!!!!! I will go deliver it myself and i expect a refund and apology. We are business partners, i sell your boxes and your collection point is on our premises...How in the work can I now market your product to my customers if this is what they going to deal with?
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DSV Road's replyOfficial
12 Aug 2020, 16:48Good afternoon Charles
We apologise for the level of service you have experienced. Kindly note that your review has been escalated to the relevant department and a team member will be in touch to resolve the matter as soon as possible.
Kind Regards,
DSV Management
We apologise for the level of service you have experienced. Kindly note that your review has been escalated to the relevant department and a team member will be in touch to resolve the matter as soon as possible.
Kind Regards,
DSV Management
DSV Road's reply12 Aug 2020, 16:48
Official
Good afternoon Charles
We apologise for the level of service you have experienced. Kindly note that your review has been escalated to the relevant department and a team member will be in touch to resolve the matter as soon as possible.
Kind Regards,
DSV Management
We apologise for the level of service you have experienced. Kindly note that your review has been escalated to the relevant department and a team member will be in touch to resolve the matter as soon as possible.
Kind Regards,
DSV Management