DSV - Please close shop!!!!

Select South AFrica option and u hold on 20min min, but chose international and then within 10sec they pick your call up. Then once they find out you actually calling regardingg local delivery then they transfer you back to the 20min. Then you send mails for 2 days straight, AND STILL NO REPLY. Can someone please just tell me where is my parcel? Dont tell me you escalated the matter. Tell me where is my parcel. I paid for my parcel, Not for your escalation process