IH
Imraan H
1 reviews | Active since May 2024
24 Dec 2024, 18:22
DSV pathetic service
Got a call from Ilhaam telling me that my order would be delivered between 10am and 12pm on Tuesday the 24th December 2024. Recieved a SMS at 12h17 saying driver was on the way. Still waiting for the driver to arrive and it is now 18h20. Called DSV waited for 15 minutes only to be told my query is being escalate and then transferred to Cape Town branch, waited about another 10 minutes and then requested a call back, STILL WAITING. Absolutely terrible service and definitely will not recommend using DSV for deliveries.
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Replies (2)IH
Imraan H's updateReviewer Update
27 Dec 2024, 10:02I have heard that before and still waiting for feedback since Tuesday 24th December 2024.
IH
Imraan H's update27 Dec 2024, 10:02
Reviewer Update
I have heard that before and still waiting for feedback since Tuesday 24th December 2024.
DSV Road's replyOfficial
27 Dec 2024, 11:59Good day
We sincerely apologize for the level of service that you have received and for the inconvenience caused.
We have sent your complaint to the relevant team for investigation.
They will be contacting you shortly to resolve your delivery query or attend to your query requirements.
Kind Regards,
DSV Management
DSV Road's reply27 Dec 2024, 11:59
Official
Good day
We sincerely apologize for the level of service that you have received and for the inconvenience caused.
We have sent your complaint to the relevant team for investigation.
They will be contacting you shortly to resolve your delivery query or attend to your query requirements.
Kind Regards,
DSV Management