Dsv pathetic

I've been trying to call to understand what is happening with my parcel , but all that happeneds is that I loose R200 proberbaly more to a computer that keeps playing music and when I finally get to some one is the receptionist who needs to transfer me again . What the hell guys. I received a message saying I'd get my parcel in 3 working days , where are u it's already the end of the week. And I will soon be moving yet you people dont even answer yourlls phone to update an address if I may not be there by the time u deliver . Dont bother using them , they have no customer ethics., my name is Mira by the way