DSV Operations & Warehouse Teams totally ***********

They missed the collection deadline, in Durban. Then missed the delivery deadline, in Cape Town. Then couldn't tell whether it was on the truck out on delivery. Then contacted the driver who had to wait until his next stop to check the cargo & look for it. Then determined it had not been loaded and there were no other vehicles available. We then, embarrassingly, sent our customer to collect after being assured it would be ready & waiting for him. Of course, it wasn't and he waited 1 1/2 hours for them to locate it. I was told their scanner wasn't working, as the reason for the circus. All the while, none of the Durban or Cape Town telephones were being answered. The only people who assisted were Mandisi Zwane in Durban, and Imaan & Faheem in Cape Town. Lenny Naidoo & Thobani Mhlongo were disinterested & didn't have the courtesy to respond to any of the communications. Through their apathy & lack of professionalism, they have cost our company dearly financially & in terms of reputation. We had a similar issue before but, after a long time of avoiding DSV, decided to give them another chance. Never again and I would caution anybody considering using them to reconsider.