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Arnoldus N
1 reviews | Active since Aug 2018
05 Dec 2018, 09:44
DSV not trustworthy
During the week of 29 November DSV collected a delivery for me from MTN. (Delivery ref ********** 4* ********** ) I received a notification that my package was on its way. By Monday 3 Desember I stil havent received the package. I phoned MTN as well as DSV. MTN told me that my package was returned to MTN because I cancelled my order. On request on 5 December I was told by DSV that I was phoned for delivery and that I told them that I cancelled the order. I requested proof that they did phone me and was brushed off.
I will be laying an affidavit as to the fact that I was never phoned or that the package was delivered to my address.
This is very bad service my such a large company.
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Replies (3)0
Replies (3)
DSV Road's replyOfficial
05 Dec 2018, 10:06Good day Arnoldus,
We apologise for the incident you have reported above and the inconvenience we have caused you.
The relevant department has been contacted to resolve this as soon as possible.
Kind regards,
DSV Management
We apologise for the incident you have reported above and the inconvenience we have caused you.
The relevant department has been contacted to resolve this as soon as possible.
Kind regards,
DSV Management
DSV Road's reply05 Dec 2018, 10:06
Official
Good day Arnoldus,
We apologise for the incident you have reported above and the inconvenience we have caused you.
The relevant department has been contacted to resolve this as soon as possible.
Kind regards,
DSV Management
We apologise for the incident you have reported above and the inconvenience we have caused you.
The relevant department has been contacted to resolve this as soon as possible.
Kind regards,
DSV Management
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Arnoldus N's updateReviewer Update
05 Dec 2018, 11:19When can I expect an answer to the above mentioned problem? As I see that you have an standard answer to problems reported on Hello Peter, I would like a timeline to my request,
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Arnoldus N's update05 Dec 2018, 11:19
Reviewer Update
When can I expect an answer to the above mentioned problem? As I see that you have an standard answer to problems reported on Hello Peter, I would like a timeline to my request,
AN
Arnoldus N's updateReviewer Update
05 Dec 2018, 12:31Luke from DSV just phoned me. Thanx. Just intersting that the story I hear from MTN and the one from DSV differs almost completely. "Passing the Buck" I suppose. And still my delivery hasn't been made.
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Arnoldus N's update05 Dec 2018, 12:31
Reviewer Update
Luke from DSV just phoned me. Thanx. Just intersting that the story I hear from MTN and the one from DSV differs almost completely. "Passing the Buck" I suppose. And still my delivery hasn't been made.