DSV not reliable and they lie about trying to deliver parcels.

Where is my delivery that was meant to be delivered 8 September 23

Justin Alberts <***> Sat, Sep 9, 8:00 AM (6 days ago) to Customer.Service

Good morning

Please can you advise where my parcel is as your tracking system doesn't provide accurate information.

I waited the whole day yesterday at home for nothing to arrive and my phone was on.

I received this sms yesterday at 07;09 am.

Your order will be delivered today (This was yesterday 8 September 23. Please note that DSV driver will be collecting Copy of ID and MTN Tax Invoice. Your Tax invoice will be supp**** upon delivery. DSV Road. Reference: To track your item, please visit our website on https://clientzone.za.dsv.com/trackandtrace

At 21:16pm another sms was received telling me the the driver from DSV road secure division is on his way.

regards

Mon, Sep 11, 10:52 AM (4 days ago) to Customer.Service

Good morning

Thank you for not respondng to my email!

Why does your company lie and provide false information? I was home this morning and my wife and no one made an attempt to deliver my parcel or even phone me.

Other question wasn't my parcel meant to be delivered on Friday at 11h00 am? I sat the whole day at home on Friday for nothing to arrive.

Your driver doesn't bother to call me when i supp**** two numbers i am available on, no attempt is made to even find my address.

Then on top of it you lie and say to me, i didnt have the FICA documents for you when you weren't even at my address and didn't call me!!!!!

Today is a week later and again i have no idea who the driver is, no sms message is provided to me regarding this.

Again no one will turn up, i have been at home since early this morning it is now 12:49 pm on Friday the 15 September 23, a week later after rescheduling the delivery because of your incompetence.

Message i received at 7:30 am but on your tracking system online there is no indication it has even left Kimberly for my address.

Your MTN order will be delivered today. Please note that DSV driver will be collecting Copy of ID and MTN Tax Invoice. Your MTN Tax invoice will be supp**** upon delivery. DSV Road. To track your item, please visit our website on https://clientzone.za.dsv.com/trackandtrace

I have already escalated the problem with MTN and the terrible service from yourselves. Next step is I will take it further with MTN.