DSV no Service delivery, Useless tracking and feedback

Their service has been absolutely pathetic. The keep my parcel XHDAS***8 collected at Makro centurion MAK*** on the 7th April 2021 since the 7th April 2021 at their Witbank Depo and after taking 5 phone calls and over an hour of calls just to DSV excluding the 2 weeks of fighting with MAKRO to get details on parcel DVS the state the parcel will be delivered on the 20th of April 2021 between 08h00 to 17h00. Waiting at the address all day no delivery was made, at around 16h30 i phone DSV the consultant verifies that the delivery will be made at 17h00 and by 18h00 no delivery.

Fast forward to 21 April 2021 i call DSV and the consultant informs me that the delivery was stopped and will be returned to Makro, the driver **** to the system and stated a delivery was attempted but can not specify what time. with people at the home all day to verify there was no one. I still have to fight to get my delivery. Person who said XHDS***8 will be delivered on the 20th April 2021 is Hilda Huma.