DSV nightmare in getting phones delivered

The service I received from the company was appalling.

I had an upgrade done with MTN on two of my cellphones. The call with MTN was on the 30th of August and I was informed that the courier company would be in touch to arrange delivery. So, on the 31st I received a call to arrange delivery for ONE of the numbers, and the next day I received another call for the other number. (Doesn't make sense, because same Service Provider, same ID, but anyway...) The agreement reached was that both phones would get delivered on Tuesday 06 September 2022. I gave strict instructions that the deliveries need to be made before 15h30, as that's when I leave the office, but that at the absolute worst, I could take delivery till 16h00.

Okay, Tuesday comes, and I receive the confirmation SMS-es in the morning. Great. All systems go.

I eagerly anticipate delivery between 14h00 and 15h30, but nothing comes. At around 16h10, I receive a text informing me that the driver is on his way to my workplace to make delivery. He also calls shortly thereafter, and I inform him that I had given clear instructions that he should arrive before 15h30 and I have left the office. He tells me that the notes on the package say he should deliver between 14h00 and 16h00. (Mind you, I had not specified the 14h00 time, only the latest time of delivery.) I then proceed to ask him whether he realised that even 16h00 has passed. Not sure what he said, but he hung up soon after.

The next day, no calls were received from DSV to make alternative arrangements. I eventually called the company and only then was I informed that a new arrangement had to be made. The agent tried to give me a date for Friday, which I refused because I had already been waiting for quite a while for the phones, so she then arranges for the next day (08 Sep).

On the morning of the 8th, I get another text, confirming that delivery will be made later that day. Excitement all over again...

Then ,NOTHING. I stayed at work till 16h30, just to give extra allowance in case the driver got delayed elsewhere. But, there was not a word from him or any of DSV's other agents. Eventually shortly after 16h30 i called MTN to inform them of the situation. The Upgrades consultant requested that I give him a chance to rectify the situation and he would escalate the matter and arrange for delivery for the next day in the morning (which is today).

The morning has come and gone, and I still do not have the phones. I have now cancelled my upgrades and have told MTN to instruct DSV to have the phones returned to them.

It is very disappointing that it had to come to this. MTN should take some accountability as well, because I am sure that they have had similar issues with this service provider before. As for DSV, they have really managed to turn what was meant to be an exciting experience into something so unpleasant. I am highly disappointed.