DSV Nightmare Distribution

What a way to show how not to run a business. I had the misfortune of chosing this company to deliver. I called asked for a collection by 12h00. They collected at 13h35 but not before the driver calls and tells me he cannot collect just yet as he is stuck at a centre completing errands and will get to me even if he has to walk to my premises to collect as the driver was away completing his own errands. The worst part is he did walk. Two calls later finally he gets there takes the packages and disappears. Never did see if the driver ever did pick him up. I write very largely on the waybill deliver by 9am so I call from 8am but cannot get a answer 3 calls (abt a half hour waiting on hold) finally a team leader that says the driver there to deliver at 11h55. What a waste,2 weeks work down the drain and they wont reimburse me for the express i paid for but never received. Some express. Severely disappointed