JS
Joey S
1 reviews | Active since Aug 2017
14 Jun 2021, 06:59
DSV _ MTN PArcel Delivery
No one from this service company contacted me for the delivery of a MTN handset since it was upgraded through MTN Direct on 25 May 2021. Their tracking numbers also don't exist when capturing it on their website, only stated no record of parcel. Next step, legal action??
Helpful (0)
Replies (4)0
Replies (4)
DSV Road's replyOfficial
14 Jun 2021, 08:29Good day Joey,
We apologize for the level of service you have experienced. Kindly note that your review has been escalated to the relevant department and a team member will be in touch to resolve the matter as soon as possible.
Kind Regards,
DSV Management
We apologize for the level of service you have experienced. Kindly note that your review has been escalated to the relevant department and a team member will be in touch to resolve the matter as soon as possible.
Kind Regards,
DSV Management
DSV Road's reply14 Jun 2021, 08:29
Official
Good day Joey,
We apologize for the level of service you have experienced. Kindly note that your review has been escalated to the relevant department and a team member will be in touch to resolve the matter as soon as possible.
Kind Regards,
DSV Management
We apologize for the level of service you have experienced. Kindly note that your review has been escalated to the relevant department and a team member will be in touch to resolve the matter as soon as possible.
Kind Regards,
DSV Management
JS
Joey S's updateReviewer Update
14 Jun 2021, 08:31This is a standard reply on all the reviews submitted against their company. Not acceptable
JS
Joey S's update14 Jun 2021, 08:31
Reviewer Update
This is a standard reply on all the reviews submitted against their company. Not acceptable
JS
Joey S's updateReviewer Update
15 Jun 2021, 07:56Stephanie from DSV contacted me yesterday and after I had explained to her the problem I experienced, she promised to look into the matter and revert to me asap. Not long after our telecon one of their dispatch member called me to make arrangements for delivery for today, 15 June 2021 between 09:00 and 11:00. Stephanie phoned back and was pleased that delivery arrangements were made, however she will contact me again today after I received the parcel to ensure that all is in order. Thank you Stephanie for your assistance, I trust and hope that delivery will took place. Will review the services again later today.
JS
Joey S's update15 Jun 2021, 07:56
Reviewer Update
Stephanie from DSV contacted me yesterday and after I had explained to her the problem I experienced, she promised to look into the matter and revert to me asap. Not long after our telecon one of their dispatch member called me to make arrangements for delivery for today, 15 June 2021 between 09:00 and 11:00. Stephanie phoned back and was pleased that delivery arrangements were made, however she will contact me again today after I received the parcel to ensure that all is in order. Thank you Stephanie for your assistance, I trust and hope that delivery will took place. Will review the services again later today.
JS
Joey S's updateReviewer Update
15 Jun 2021, 13:16Thank you Stephanie from DSV to ensure that the parcel was in fact retrieved from Limpopo and delivered to 11:00 today.
The courier was also help full and I am glad the problem was resolved in an amicable way.
The courier was also help full and I am glad the problem was resolved in an amicable way.
JS
Joey S's update15 Jun 2021, 13:16
Reviewer Update
Thank you Stephanie from DSV to ensure that the parcel was in fact retrieved from Limpopo and delivered to 11:00 today.
The courier was also help full and I am glad the problem was resolved in an amicable way.
The courier was also help full and I am glad the problem was resolved in an amicable way.