DSV - MTN PARCEL

Where is my Order DSV? MTN has upgraded my contract and you have sent a message to say you have received my parcel? I called with my airtime and arranged on Friday, 9 June for Delivery on Monday but when I make a follow up you say the confirmation does not reflect on the system (after a 10 minute call with one of your consultants). Lizwi, the manager arranged same day delivery for Monday, 11 June 2018 and later received a call that they are having a system error so the delivery will no longer take place but will inform me . I am still waiting for someone to call me??????? I want to personally collect my parcel because I do not know where its whereabouts but MTN will charge me.