1 reviews | Active since Jul 2020
Dsv, Mtn delivery poor service
My Fiance app**** for a new Contract at Mtn online about 2-3 weeks ago, and got approved , everything went smooth and effortlessly whilst completing the application Dsv made contact with her for delivery lastweek tuesday 21July 2020 As arranged delivery should have been on friday 24 July 2020 between 9h00 Am and 15H00 pm! We contacted them after 15H00 and they promised the phone will still be delivered the same day
Guess what it's monday 3 days later and still nothing, we contacted them this morning and apparently there is something wrong with the application at Mtn's side, why shift the blame? How can delivery be arranged in the first place if something is wrong with the application? Guys This is totally unacceptable! And poor service, Honesty is a simple business principle!
We sincerely apologize for the level of service that you have received and for the inconvenience caused.
We have sent your complaint to the relevant team for investigation.
They will be contacting you shortly to resolve your delivery query.
Kind Regards,
DSV Management
We sincerely apologize for the level of service that you have received and for the inconvenience caused.
We have sent your complaint to the relevant team for investigation.
They will be contacting you shortly to resolve your delivery query.
Kind Regards,
DSV Management