JW
Janine W
1 reviews | Active since Aug 2017
03 Jun 2020, 08:57
DSV MOUNTIES - WORST COURIER SERVICE IN THE UNIVERSE
3 TIMES I HAVE BEEN PROMISED DELIVERY OF MY DISCOVERY CREDIT CARD. 9 TIMES I HAVE CALLED IN TO CHECK WHERE IT IS. I WAIT AT HOME AND 3 TIMES NON DELIVERY. DISCOVERY SOLUTION: I MUST CALL DSV AND TRACK DOWN MY OWN CARD. DSV SOLUTION: THEY WILL GET BACK TO ME AND I MUST TAKE IT UP WITH DISCOVERY. THE WORST SERVICE EVER. I THINK DISCOVERY THAT YOU ARE SLIPPING AND YOU ARE CLINGING ONTO YOUR BANKING. THE APP DOES NOT WORK. YOUR WEBSITE DOES NOT WORK - ALL BOAST AND NON DELIVERY. SHAME ON BOTH DSV MOUNTIES AND DISCOVERY. AND GUESS WHAT - NO MANAGER WILL CALL ME TO APOLOGISE OR EXPLAIN. MY REFERENCE NUMBER - ONE OF MANY ***.
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Replies (1)0
Replies (1)DSV Road's replyOfficial
03 Jun 2020, 10:39Good day Janine W,
We sincerely apologize for the level of service that you have received and for the inconvenience caused.
We have sent your complaint to the relevant team for investigation.
They will be contacting you shortly to resolve your delivery query.
Kind Regards,
Kind Regards,
DSV Management
DSV Road's reply03 Jun 2020, 10:39
Official
Good day Janine W,
We sincerely apologize for the level of service that you have received and for the inconvenience caused.
We have sent your complaint to the relevant team for investigation.
They will be contacting you shortly to resolve your delivery query.
Kind Regards,
Kind Regards,
DSV Management
