TI
Tershia I

1 reviews | Active since May 2019

28 Jun 2019, 17:38

DSV MOUNTIES WORST COURIER COMPANY.

ONE STAR IS TOO MUCH. After having my new device for several weeks they failed to communicate with me. They do not deliver when they say they will. They do not call clients to inform them of any updates. Lack of transparency and communication. When you do call the company you wait an eternity to receive help. Many times after speaking to an agent the call suddenly drops, which seems very suspicious...as if is being done deliberately.

Today 28 June 2019 was supposed to be my delivery date ( An agent told me that my device would be delivered on this day)...I ensured that I was available and home the entire day to receive my device as I am the only one who can receive it. On this day I was not contacted to inform me that my device will not be delivered nor was I informed of any changes.

My device has been in their possession for over 3 weeks! What a sorry excuse for a business. By far the WORST COURIER COMPANY. Pathetic!

0
Replies (1)
DSV Road
DSV Road's reply01 Jul 2019, 10:13
Official
Good day Tershia I, 

We sincerely apologize for the level of service that you have received and for the inconvenience caused. 

We have sent your complaint to the relevant team for investigation. 

They will be contacting you shortly to resolve your delivery query. 
 Kind Regards, 

DSV Management