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Shaun C

1 reviews | Active since Mar 2018

13 Mar 2018, 16:52

DSV Mounties Useless

Hi this *********** company has twice booked a appointment for a delivery resulting in me taking leave on both occations, first the driver missed the appointment, today I hear the van/truck broke down, they have now booked for Thursday again, would just like to know which Thursday they referring to. Please MTN use another courier company for your deliveries, these guys at DSV are absoluty useless spent over 2 hours confirming delivery with them!!!!!!!

0
Replies (6)
DSV Road
DSV Road's reply13 Mar 2018, 17:46
Official

Good day,

We sincerely apologize for level of service that you have received and for the inconvenience caused.

We have send your complaint to the relevant team for investigation, you will be receiving a call shortly.

Kind Regards,

DSV Management

Best regards,

DSV Road
DSV Road's reply13 Mar 2018, 17:46
Official

Dear Client,

Once again, we would like to apologies for the level of service that you have received from our staff.

In order for us to investigate further we need you to please assist us with either your order number or your ID number.

We no longer have access to this details from the Hello Peter site, but once we have received the details from you, we will get in contact with you immediately.

Please make sure that you respond privately, because all details will be blocked of when you respond publicly.

Kind regards,

DSV Management

Best regards,

SC
Shaun C's update13 Mar 2018, 18:12
Reviewer Update
Will wait and see if that call happends if I judge by your deliviers department promising to phone back then there is no hope that there will ever be a call
SC
Shaun C's update13 Mar 2018, 18:18
Reviewer Update
Will see if that will ever happend your delieveries deparment promeses to phone back everytime with no call ever being recieved so I have my doubts maybe your calling back is as useless as your service!!!!!! My ID Nr is:***. Cell Nr:***. Thank you 1 very unhappy client!!!!!!!
SC
Shaun C's update16 Mar 2018, 07:55
Reviewer Update
Would just like to thanks Chris and Fiona from dsv for the outstanding service and contstant communication. I recieved my parcel as promised and on time. Thanks again for your effort.
DSV Road
DSV Road's reply16 Mar 2018, 08:31
Official

Dear Shaun,

Thank you for your positive feedback.

I am glad we were able to come through for you.

Kind regards,

DSV Management

Best regards,