CN
Christine N
1 reviews | Active since Aug 2017
12 Jun 2019, 20:00
DSV MOUNTIES TAKING LONG TO DELIVER
My upgrade got approved last week by MTN and was told my phones will be in Cape Town on Monday 10/06/19 and Dsv will contact me arranging delivery. I missed a call from dsv mounties on Monday when I phoned back they told me the driver will contact me on Tuesday morning but no one phoned untill 4pm only to tell me my package will be delivered by Friday which was ok with me. Today I received another call telling me my package will be delivered on Tuesday next week which is un acceptable because I need my package before the weekend. I dont understand why it takes more than 7 days for delivering in Cape Town. Please sort this out I need my phones before weekend.
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Replies (2)
DSV Road's replyOfficial
13 Jun 2019, 12:02Good day Christine N,
We sincerely apologize for level of service that you have received and for the inconvenience caused.
We have sent your complaint to the relevant team for investigation.
They will be contacting you shortly to resolve your delivery query.
Kind Regards,
We sincerely apologize for level of service that you have received and for the inconvenience caused.
We have sent your complaint to the relevant team for investigation.
They will be contacting you shortly to resolve your delivery query.
Kind Regards,
DSV Road's reply13 Jun 2019, 12:02
Official
Good day Christine N,
We sincerely apologize for level of service that you have received and for the inconvenience caused.
We have sent your complaint to the relevant team for investigation.
They will be contacting you shortly to resolve your delivery query.
Kind Regards,
We sincerely apologize for level of service that you have received and for the inconvenience caused.
We have sent your complaint to the relevant team for investigation.
They will be contacting you shortly to resolve your delivery query.
Kind Regards,
CN
Christine N's updateReviewer Update
16 Jun 2019, 18:46Thank you DSV Mounties for a swift response, my package was delivered on Friday.
CN
Christine N's update16 Jun 2019, 18:46
Reviewer Update
Thank you DSV Mounties for a swift response, my package was delivered on Friday.