DSV Mounties Pathetic. No big firm should use you for delivery service!!!

Uhm, even 1 star is too much for DSV Mounties.

I ordered my MTN upgrade and it was ready by 2nd August. DSV Mounties contacted me (4th August) and arranged delivery for the following Monday (7th August) between 9am and 11am. Understanderbly, in the meantime, a taxi strike ensued and my package was not delivered, but nothing was communicated to me. I called them after 11am and they couldn't assist me because the parcel left the warehouse and wasn't returned yet. I called on Tuesday, and the cape town warehouse was closed. I called on Thursday and they still could not locate my package but said that they would contact me as soon as it was found. On Friday, 1 called resulted in an escalation, another resulted in the person saying that they tried calling me but I didn't answer (there were no calls on my phone from DSV, aside from their original call to arrange delivery). The last person I spoke with on 10 August, was able to rearrange deliver for Monday 14 August, which is today. Guess what.... still no delivery, another escalation and still no one has called me back.

I understand that there was a taxi strike that prevented drivers from going out but where is the communication? Each time I call, I am placed on hold, and the agent is either unfriendly, or just unhelpful, but it is me wasting my time and airtime, contacting them. Their service is utterly pathetic.