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JR
Jacques R

1 reviews | Active since Feb 2019

13 Feb 2019, 14:45

DSV Mounties - leaves you guessing and disappointed

Can anyone get hold of a customer service agent at the Mounties division? I'm waiting on a new phone which the MTN consultant reckoned will be here by Monday 11th. Got a sms from DSV @ 7am on Monday that they received a phone and will be in contact soon. Awesome I thought, getting my phone today....guess again.

On Tuesday I tried calling a view times and all I do is hold on for a agent, wasting all my new airtime for a phone I have not seen. Again today. Already 10min holding while typing this!

Two questions: 1. When is soon? 2. How do you get hold of a person at the call centre to talk to?

If I was able to speak to someone or at least an update via sms, I would probably not be on this site right now.

Image that, finally got through, then get told no one answered when they called me. Yet no missed call or voicemail?? Why not send another sms again as a follow up?

And now I only get the phone next week Monday after expecting it this week already. Disappointing.

0
Replies (5)
JR
Jacques R's update13 Feb 2019, 14:54
Reviewer Update
Forgot to add: What makes this even more frustrating is when your current phone is unreliable due to age, going through lots of trouble to get the contract with the mobile company sorted as fast as possible, then just to sit and wait on the delivery guys. And surely they can make a plan to send someone your way (somerset west) and not only on the next Monday. Getting more annoyed and frustrated with this as this day goes on.
JR
Jacques R's update13 Feb 2019, 14:57
Reviewer Update
What about a option to pickup your own parcel as a 'consolation prize' to the customer if they are desperate to get the package.
DSV Road
DSV Road's reply13 Feb 2019, 15:05
Official
Good day Jacques,


We have received your review and would like to investigate further to see what happened with your parcel.


We have noted that you did not provide a cell number for us to be able to reach you. Please can you provide us with the below information, in order for us to investigate:

Unique reference number or Contact number where you may be reached

Kind Regards 
DSV Management
JR
Jacques R's update13 Feb 2019, 16:12
Reviewer Update
Thank you Chris. The Cape Town branch gave me a call a few seconds ago - delivery on Friday
DSV Road
DSV Road's reply15 Feb 2019, 14:22
Official
Good Day Jacques R,
 
Thank you for notifying us about your recent experience with DSV Mounties.

We sincerely apologise for the delay in delivery your parcel.
We have escalated the issue to the relevant department to address in order to prevent the issue from occurring again.

Your parcel has since been delivered as arranged.
We value your feedback in terms of your experience with our agents as this assists us in improving our service delivery to our clients.
 
Regards
DSV Management