DSV Mounties is not to be used

I ordered a device from a certain service provider in November of 2019 and I was told that DSV would deliver it in a weeks time, which would have been early December of 2019. this device would have been my sons Christmas gift. nothing materialized until i called in to follow up on what was happening and I called on the 21st of January 2020 and I was told my package was in the warehouse and I was shocked. I was called on the 27th of January to arrange for package to be delivered on the 29th at my office because I spend of my time in the office. I waited for the delivery and nothing, Instead when I call in to enquire on whats happening I get told the driver tried to call me and I never received a call the agent on the other line Rose Mo***eng didnt even want to hear me out so I hung up. She then called me back to notify me that my package will be delivered on Monday the 3rd of February 2020. Four months later, I am not only ****ed but Ia m so annoyed that I have to keep telling my son to be patient for this device because I got him another one in the interim... I would advice people not to use DSV its the worst, looking at the comments other people have put up, run people run...