DSV Mounties Division is more than pathetic!!! Absolutely Appalling!!!!

Disappointed is an understatement. My bank card was suppose to be delivered last week Friday from 10am - 12pm according to the consultant who had made arrangements with me. I even specified that can the delivery be made ASAP "if possible" the consultant assured me that she added my request on her notes. To my surprise I waited from 10am till 12:45. There was no delivery made. The driver known as "Vusi Nxele" gave me a call at exactly 13:35. His excuse was that he had other deliveries to make. I was very much angry for him having the decency to give me that excuse... Tuesday morning I receive a call again from DSV . Telling me that the line is bad and they can not hear me. I escalated the matter to Discovery and they lodged a case. Even Discovery bank couldn't get through to them ,that how bad their line is... Only today a lady named Nelisiwe calls to tell me that they have been trying to call me ever since, but she totally ignores the fact that I waited for a driver that came almost 2 hours late... Discovery should consider using another courier company!!!!