MW
Megs W
1 reviews | Active since Nov 2018
26 Nov 2018, 10:35
DSV Mounties customer service?????
I was contacted to say my delivery would be between 11h00 and 14h00 Friday 23.11.18. Come 14h00 with no delivery I proceeded to call DSV and find out where the delivery was. Do you think they care??? No! They leave you hanging on endlessly, no solution, no apology - Durban office don't even answer the phone!!!. Now Monday 10h30 and do you think I have received a call?? Nope. Have I received the delivery? Nope. Is anyone taking my call? Nope .
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Replies (2)
DSV Road's replyOfficial
26 Nov 2018, 11:21 Good day Megs,
We sincerely apologize for level of service that you have received and for the inconvenience caused.
We have send your complaint to the relevant team for investigation, you will be receiving a call shortly.
Kind Regards,
DSV Management
We sincerely apologize for level of service that you have received and for the inconvenience caused.
We have send your complaint to the relevant team for investigation, you will be receiving a call shortly.
Kind Regards,
DSV Management
DSV Road's reply26 Nov 2018, 11:21
Official
Good day Megs,
We sincerely apologize for level of service that you have received and for the inconvenience caused.
We have send your complaint to the relevant team for investigation, you will be receiving a call shortly.
Kind Regards,
DSV Management
We sincerely apologize for level of service that you have received and for the inconvenience caused.
We have send your complaint to the relevant team for investigation, you will be receiving a call shortly.
Kind Regards,
DSV Management
DSV Road's replyOfficial
29 Nov 2018, 14:47Good Day Megs, Thank you for notifying us about your recent experience with DSV Mounties.
We sincerely apologise for the delay in delivery your parcel.We have escalated the issue to the relevant department to address in order to prevent the issue from occurring again.
Your parcel has since been delivered as arranged.We value your feedback in terms of your experience with our agents as this assists us in improving our service delivery to our clients. RegardsDSV Management
We sincerely apologise for the delay in delivery your parcel.We have escalated the issue to the relevant department to address in order to prevent the issue from occurring again.
Your parcel has since been delivered as arranged.We value your feedback in terms of your experience with our agents as this assists us in improving our service delivery to our clients. RegardsDSV Management
DSV Road's reply29 Nov 2018, 14:47
Official
Good Day Megs, Thank you for notifying us about your recent experience with DSV Mounties.
We sincerely apologise for the delay in delivery your parcel.We have escalated the issue to the relevant department to address in order to prevent the issue from occurring again.
Your parcel has since been delivered as arranged.We value your feedback in terms of your experience with our agents as this assists us in improving our service delivery to our clients. RegardsDSV Management
We sincerely apologise for the delay in delivery your parcel.We have escalated the issue to the relevant department to address in order to prevent the issue from occurring again.
Your parcel has since been delivered as arranged.We value your feedback in terms of your experience with our agents as this assists us in improving our service delivery to our clients. RegardsDSV Management