DSV mounties - can you rate lower than 1 ?

Item: DSV Road
Rating: 1
Author: zaxs Y

What can i say that has not already been said about their truly horrible service, but you do have to admire their consistency in providing said ****ty service across SA. DSV management save your copy and paste, I would suggest use the 5 - 10 seconds that it takes you to copy, paste and press send to do something truly useful like, i don't know, manage your *********** staff. Based on your current service levels, i am sure 5 -10 seconds of management effort/day should make a drastic change. DSV Management(you are not really management are you, manager's son/daughter/girlfriend/boyfriend? - all's fair in love and incompetence ) i would advise "the team" to contact me on my cell to resolve this, but the f@$#$ phone was not delivered, was it ?

Helpful (0)

Replies (3)

zaxs Y's updateReviewer Update

02 Oct 2019, 10:58

DSV called me to tell me they will investigate. will update with actions or excuses.

zaxs Y's update02 Oct 2019, 10:58

Reviewer Update

DSV called me to tell me they will investigate. will update with actions or excuses.

zaxs Y's updateReviewer Update

02 Oct 2019, 16:18

Phone was delivered after much snot and trane(on my side). Helped by Mahomed from DSV(i assume their HO) and Roseanne from the local Durban branch. The effort and constant feedback was excellent.
Thank you Mahomed and Roseanne - you embody DSV's vision and values by putting the customer first.

zaxs Y's update02 Oct 2019, 16:18

Reviewer Update

DSV Road's replyOfficial

02 Oct 2019, 16:46

Good Day Zaheed, Thank you for notifying us about your recent experience with DSV Mounties.

We sincerely apologize for the delay in delivery of your parcel.

We value your feedback in terms of your experience with us, as this will assist us with improving the service
to our clients.

Kind Regards,

DSV Management

DSV Road's reply02 Oct 2019, 16:46

Official