DSV Mounties

Ive placed an upgrade with MTN on Wednesday 09/12/2020. DSV made contact with me on Friday 11/12/2020. A delivery date was set for Tuesday 15/12/2020 before 4. I then managed to contact DSV on Tuesday afternoon after numerous attempts. I was told that the parcel was loaded into the wrong vehicle but they will ask the driver to contact me. Today, Thursday 17/12/2020, still no parcel received or even contacted, I called DSV again. I then got told that the parcel was undelivered and is with DSV and the only time it can be delivered to me is now Tuesday 22/12/2020. I really think this is unacceptable. I now have to wait almost 2 weeks to receive a parcel that is being shipped in South Africa. DSV is a real disappointment.