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Chan C

1 reviews | Active since Nov 2017

03 Dec 2025, 14:29

DSV - LOUSY SERVICE - I WANT MY ROUTER DELIVERED TODAY - 03/12/2025 - OR DSV MUST REIMBURSE MY MONEY FOR DAYS THAT I CAN'T ACCESS MY WIFI

I am very annoyed and irritated with the service from DSV. I clearly put a note when placing my order that the agents should call me before delivery. This was to confirm the delivery requirements. I didnt receive a call, but rather an SMS which I responded to, and still no phone call- *** (please check this phone or line for my messages).

SHAKA MAMMBURU- DELIVERY DRIVER- RUDE AND ARROGANT AND DROPPED THE CALL IN MY EAR. This guy told me that he does not have anyone that he reports to at DSV. He just gets to the warehouse and takes things for delivery. DSV IS RUNNING A CLOWN SHOW AND WILL COST MTN THEIR CUSTOMERS.

NOMTHANDAZO MAKHUBO - AGENT - ARROGANT AGENT WHO COULDNT ASSIST ME PROPERLY- SOME PEOPLE GET PAID TO DO NOTHING THANDO QWAEAZO - MANAGER - REQUEST FOR A CALL BACK AT 11:00 - IT IS 14:00 AND STILL NO CALL BACK FROM A MANAGER DIMAKATSO MO***ENG- MANAGER - REQUEST FOR A CALL BACK AT 11:00 - IT IS 14:00 AND STILL NO CALL BACK FROM A MANAGER

I SPOKE TO Zama Magasela who tried to assist me the best way that she could- SHE DESERVES A STAR FOR TRYING TO GO THE EXRTA MILE-

KHENSANI MARINGA- Apparently my parcel was booked by this person and they were supposed to call me before the package went out for delivery- I am still waiting for the call.

I WANT MY ROUTER DELIVERED TO SANDTON CITY BY 16:00 TODAY - 03/12/2025- AS LINBRO PARK IS ONLY 8 KM AWAY

0
Replies (4)
DSV Road
DSV Road's reply03 Dec 2025, 15:35
Official
 
Good day
 
We sincerely apologize for the level of service that you have received and for the inconvenience caused. 
We have sent your complaint to the relevant team for investigation. 
 
They will be contacting you shortly to resolve your delivery query or attend to your query requirements. 
 
Kind Regards, 
DSV Management 
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Chan C's update03 Dec 2025, 16:31
Reviewer Update
I requested that my delivery be done by 18:30 today.
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Chan C's update04 Dec 2025, 09:25
Reviewer Update
SEVEN NAMES LISTED AND I STILL DONT HAVE MY ROUTER. CLEARLY THESE PEOPLE DO NOT KNOW OF CUSTOMER SERVICE AND THEY DONT WANT TO HELP. THEY ARE ARROGANT AND THINK THAT THE WORLD REVOLVES AROUND THEM.

ONE OF THESE PEOPLE WILL PAY FOR THE DAYS THAT I CANNOT ACCESS MY WIFI.
SOMEONE NEEDS TO BE HELD ACCOUNTABLE.

I WANT THE EMAIL ADDRESS OF WARREN ERFMANN- CEO

SHAKA MAMMBURU- DELIVERY DRIVER
NOMTHANDAZO MAKHUBO
THANDO QWAEAZO
DIMAKATSO MO***ENG
KHENSANI MARINGA
TIMOTHY
PALESA MO***ENG


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Chan C's update04 Dec 2025, 09:26
Reviewer Update
CAN YOU BELIEVE THE ARROGANCE OF DVS- IT IS 09:30 THE NEXT DAY AND STILL NO PHONE CALL REGARDING MY ROUTER.