DSV Logistics

I am disgusted with the service. I am waiting on my MTN upgrade and urgently need it. I was called by DSV yesterday, I missed the call due to me being busy with a client. I called them back 15 minutes later- on hold for more than 5 minutes. Called back twice again, also on hold for more than 5 minutes. I requested a call back which didn’t happen. I called them this morning only for them to tell me that they only have a driver available in my area next week Wednesday- REALLY???? Are we talking about the huge courier company DSV?? I asked whether I can collect it and I was told no. So my upgrade is laying around in their warehouse for more than a week? Who knows what damage can take place? It is also a huge risk they are willing to take on their part.. all I get is sorry for the inconvenience? No, this is absolutely disgusting.