Dsv logistics

The service I got for the dsv its so poor I have been waiting for my delivery since Monday today finally it arrived now driver is telling me they don’t deliver at location ( which is fine if they informed me prior ) now they keeping my parcel saying I have to make means to collect but that wasn’t communicated properly and I can’t access my parcel since Monday and driver kept calling me while am at work , saying I need to make a plan or get my parcels tomorrow if I make a plan