DSV Locker Broken

I ordered a parcel from Makro on the 06/12/18 to be delivered to the Barry Hertzog DSV locker. On the 13th of December I received an SMS that my order would be delivered before 17:00 that day. On the 14th I went to collect my order, only to find I had not received a PIN code to open the locker. I phoned the DSV offices and was told that the locker was broken and I would be contacted when it was fixed. By the 19th of December I had still not heard from DSV and called the office again. I was put on hold for 11 minutes before I eventually had to end the call. I sent an email to ********** on the 19th of December to discuss the issue. I only received a response to my query on the 8th of January. On the 11th of January, DSV sent a driver to the locker to receive the parcel, nearly a month after I contacted the DSV offices to enquire about the broken locker! The parcel I purchased was a Christmas present, which is why I had purchased it at the beginning of December to ensure it was delivered on time. Due to the company's mistake I had to purchase a new present to replace the one stuck inside their storage locker. I am appalled at the service I received from DSV.