DSV LACKS ACCOUNTABILITY - PATHETIC CUSTOMER CARE

DSV informed us 3 months ago that they had misplaced one of our packages in their depot, which lead to significant delays for one of our own client.

DVS directed us to their claims department. However, after 3 months of continually following up, being asked the same questions, being redirected, still no outcome was issued by the DSV claims department.

Then, out of the blue DSV sends us a letter, dated more than TWO months ago, apparently signed by the GM for Western Cape Operations, but with NO NAME return contact details.

In short, the letter informs us that we need to claim from our own insurance for the lost package ... how is that possible, DSV admitted to misplacing our package inside their own depot, now they refuse to make right the loss we suffered.

Surely this is the worst level of accountability I have ever encountered in my career, disgusting.

Judging by the comments and feedback on this platform I expect DSV to continue to avoid responsibility - however I hope that other road freight consumers take notice of the poor and pathetic culture of this company.